At Aquapure, we strive to provide high-quality products and ensure your satisfaction. Please note that we do not accept returns for products once they have been purchased and shipped, except under the specific conditions outlined below. All sales are considered final.

Your satisfaction is important to us. In the rare event that your received product is broken during transit or is not working correctly upon arrival, Aquapure will offer a refund or send a replacement product. This exception applies only to items that are genuinely damaged or non-functional due to manufacturing defects or shipping mishandling, and not due to misuse, accident, or normal wear and tear after delivery.

If you receive a damaged or non-working item, you must notify Aquapure within [Insert Number, e.g., 7] days of the delivery date. To report an issue, please follow these steps:
a. Contact our customer service team immediately at [Insert Customer Service Contact Information info@aquapure.com
b. Provide your order number and a detailed description of the issue.
c. Include clear photographic or video evidence of the damage or the product not working. This evidence is crucial for us to assess the claim and process your refund or replacement efficiently.

Upon receiving your report and evidence, our team will review the claim. If the damage or non-functionality is confirmed to be a valid issue covered by this policy, Aquapure will, at its sole discretion, either:
a. Issue a full refund of the purchase price to your original payment method.
b. Dispatch a replacement product to you at no additional cost.
We reserve the right to deny claims that do not meet the criteria outlined in this policy or are not supported by sufficient evidence.

If a replacement product is dispatched, Aquapure will cover the standard shipping costs for the replacement item. Expedited shipping options may be available at your expense.

If you have any questions regarding this Return Policy, please contact us at info@aquapureozone.com